Node.js Enterprise Support

As the former corporate steward of Node.js, founder of the Node.js Foundation, and one of its largest-scale production users, Joyent is uniquely equipped to deliver the highest level of support for powerful application framework and API.

Download Overview Contact a Node Specialist

Joyent is an extension of your team,
focused on its greatest challenges

Production & Scale

Deploy to production faster. Scale in production confidently.

Debugging

Identify and resolve issues faster

Development Practices

Shorten the learning curve, ship faster

Architecture & Design

Be cutting edge without bleeding.

Security

Stay ahead in the security race

Performance

Don’t let users or endpoints wait.

No matter where you are on your Node journey, we have a support option for you

Emerging node expertiseEstablished Node expertise

Top US Pharmacy Healthcare Provider

Uses Joyent for support, advisory services, and to accelerate in-house Node maturity.

Top US Healthcare Provider

Uses Joyent to ensure outsourcer builds Node applications optimally for their highly regulated business.

Global Manufacturing Company

Requested a single code review prior to deploying to production.

Top Global Fast Food Chain

Uses Joyent as a failsafe measure ensuring the business has a path forward in case of emergency.

Node.js Enterprise Support Bundles

Silver

Production Support for Node Applications

Access

  • 8x5
  • Email, Ticketing
  • 8h SLA on Sev 1
  • 24h SLA on Sev 2+
  • 2 registered users

Support

  • Break / Fix
  • Debugging Assistance
  • Core File Analysis
  • Node Patch Delivery

Training

Not included at this support level

Security

Not included at this support level

Development

Not included at this support level

Gold

Production Support, Training, Security Advisory Services for Mission Critical Node Applications

Access

  • 24x7
  • Email, Ticketing, Phone, Web Conf
  • 1h SLA on Sev 1
  • 4h SLA on Sev 2+
  • 3 registered users
  • Named Joyent Support Contact
  • Office Hours

Support

  • Break / Fix
  • Debugging Assistance
  • Core File Analysis
  • Node Patch Delivery

Training

8 Credits

Security

  • Encryption
  • Authentication & Authorization
  • Recommended Modules & Tools

Development

Not included at this support level

Platinum

Production Support, Training, Security and Development Advisory Services for Mission Critical Node Applications

Access

  • 24x7
  • Email, Ticketing, Phone, Web Conferencing, Messaging
  • 30m SLA on Sev 1
  • 2h SLA on Sev 2+
  • 5 registered users
  • Named Joyent Support Contact
  • Office Hours

Support

  • Break / Fix
  • Debugging Assistance
  • Core File Analysis
  • Node Patch Delivery

Training

16 Credits

Security

  • Encryption
  • Authentication & Authorization
  • Recommended Modules & Tools
  • API Security Management
  • Vulnerability Scanning

Development

  • Code Review & Best Practices
  • Design & Architectural Review
  • Microservices, API Gateways, Containers, Orchestration, Serverless
  • Operational Readiness
  • Scaling Production
  • Performance Tuning

Get Started with Enterprise Support

Insight from the Inside

As the corporate steward of Node.js and one of the largest-scale production users, we have great experience with this dynamic runtime.
Updating Node.js to Version 8
A Node.js 10.0.0 Release Summary
View more Node.js Production Practices by Joyent